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Cancellation Policy

Generally, bookings at East Creek are non-refundable. This policy is in place to manage cashflow in our small business. Most of the cost of workshops is incurred up-front, often long in advance as we acquire materials and fuel.

Crew Firing deposits are non-refundable and no credit will be issued for cancellation. Firing deposits are transferrable.

You have a 24 hour grace period to request a refund in writing, for bookings made in haste or in error. After 24 hours, refunds will not be issued under any circumstance. If you cancel a class in writing at least 7 days prior to the class date, you will receive a credit for the class. Credits are valid for 1 year from the date of cancellation. You can email when they are ready to use your credit.

No credit will be issued for any cancellations made less than 7 days prior to the class date, or for non-refundable firing deposits. Credits are transferable. Other than the 24-hour refund period, no other refunds will be issued for any reason.

If East Creek cancels a workshop or class due to teacher illness, the workshop or class will be rescheduled for a later date. If a student cannot attend the rescheduled workshop or class, a credit will be issued and will be valid for 1 year from the date of cancellation.

In the event that East Creek must cancel a workshop or class as a result of an occurrence of force majeure, including but not limited to: fire; flood; explosion; extraordinary and destructive weather conditions; acts, laws, orders or restraint of government; pandemic or outbreaks of sickness or disease; terrorism, war, sabotage or vandalism; accident, civil disorder or riots within East Creek’s operating areas or directly affecting East Creek's performance; or any other circumstances beyond East Creek's control, no refunds will be provided, but every effort to reschedule will be made.

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